Frequently Asked Questions
FAQ
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BILLING QUESTIONS
WHAT PAYMENT METHODS DOES SHOPTITS.COM ACCEPT?
Shoptits.Com allows you to enter credit card information directly using network solutions or use Paypal's shopping cart system to accept credit card and bank payments. You will be prompted by PayPal to create an account with them or not after the transaction goes through.
If you have or choose to create a Paypal account, returning purchases to Shoptits.com or to any websites that accepts Paypal payments as well as eBay auctions can be done in a few clicks. Paypal eBay owned company with industry leading security to protect your financial info.
WHY WOULD MY CARD BE DECLINED IF THERE ARE SUFFICIENT FUNDS IN MY ACCOUNT?
In order to protect our customers from fraudulent transactions, the billing address is verified through your credit card company. If the billing address entered differs from the billing address on your bank's records, you could be declined. You should contact your credit card company to check the address they have on file for AVS (Address Verification System) purposes.
If your transaction was declined due to AVS Mismatch (Billing address provided does not match Billing address of cardholder), please do not attempt to resubmit your request, as it will send multiple authorization requests to your banking institution and place holds on your funds. Please contact your banking institution to verify that the Master Billing address they have on file is the same as you entered when you registered.
MY ORDER WAS DECLINED. WILL I BE CHARGED FOR THIS ORDER?
You may see pending charges on your account even though the order was declined. When an order is placed on our website, the transaction is sent to the bank for verification of the billing address entered, and for availability of funds. The bank holds the funds for that transaction, even if the order is then declined for other reasons. The hold will drop off automatically in two to three business days, since the transaction was not completed. Some banks, such as credit unions, may take longer or have additional restrictions on transactions.
WHAT CREDIT CARDS DO YOU ACCEPT?
We accept VISA, MASTERCARD, and AMEX
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SHIPPING QUESTIONS
HOW LONG DOES SHIPPING TAKE?
- FIRST CLASS [US Only]
- PRIORITY [US Only]
- West Coast: 1 – 2 business days
- East Coast: 2 – 3 business days
- EXPRESS [US Only]
- INTERNATIONAL
- Europe: 6 – 10 business days
- Japan: 6 – 10 business days
- Australia: 6 – 10 business days
*All information is based on United States Postal Service’s website (www.USPS.com)
I CHOSE A ONE DAY SHIPPING METHOD (EXPRESS, NEXT DAY SHIPPING), BUT WHY HASN'T MY PACKAGE SHIPPED YET?
All Express and Next Day orders must have all billing and shipping information confirmed before they are shipped. It is best to make sure that your billing and shipping address are the same, a valid phone number is given and respond promptly to any emails we send you regarding verification.
WHAT IS SHOPTITS.COM'S EXCHANGE POLICY?
Please refer to: http://www.shoptits.com/return-policy.aspx
WHAT IS SHOPTITS.COM'S RETURN POLICY?
Please refer to: http://www.shoptits.com/return-policy.aspx
WHAT IS SHOPTITS.COM’S SHIPPING POLICY?
Please refer to: http://www.shoptits.com/shipping-policy.aspx
DOES SHOPTITS.COM HAVE A SATISFACTION GUARANTEE?
Please refer to: http://www.shoptits.com/return-policy.aspx
I HAVE NOT RECEIVED MY PACKAGE, WHAT CAN I DO?
If you do not receive your package, you should look up it’s current status by entering in your tracking number on USPS.com. If you do not have your tracking number, you can email us at onlineshop@twointheshirt.com requesting this information. Please provide us with your order number so that we are able to look up you tracking number. Once we ship your items, we are unable to do anything about your package, and it is in the hands of USPS. We always suggest that you choose the option for shipping insurance just in case your package does not make it to you. More information can be found here and here.
I JUST PLACED MY ORDER, WHEN HOW LONG UNTIL IT IS SHIPPED?
We ship within 24 hours during business days
(excluding Sat and Sun) unless there is a backorder then we will
contact you and wait for your response. If we don't hear a response
within 5 business days we will ship all items in stock and refund you
for any missing items. Orders that are placed after 9am PST run the risk of being shipped the following day.
HOW DO I FILE A CLAIM FOR A LOST PACKAGE?
Email us at onlineshop@twointheshirt.com explaining the situation and providing us with your order number. We will than contact the shipping company and provide you with the necessary files for starting your claim.
CAN I RETURN OR EXCHANGE SALE ITEMS?
Unfortunately we do not accept returns or exchanges on sale items.
CAN I RETURN BOOTY SHORTS?
Unfortunately we do not accept returns or exchanges on Booty Shorts.
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INTERNATIONAL ORDERS
HOW LONG DOES INTERNATIONAL SHIPPING TAKE?
INTERNATIONAL
- Europe: 6 – 10 business days
- Japan: 6 – 10 business days
- Australia: 6 – 10 business days
IS THERE A WAY TO SHIP MY ITEMS SO THAT I DO NOT HAVE TO PAY CUSTOM FEES?
Unfortunately custom fees are out of our hands, and we do not provide a shipping method that would exclude incurring these fees.
CAN YOUR ITEMS BE SHIPPED AS A GIFT?
Unfortunately because we are an online shop, we are unable to ship items as a gift.
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REFERRAL PROGRAM
I SIGNED UP FOR THE REFERRAL PROGRAM AND MY FRIEND MADE A PURCHASE, BUT WHY DID I NOT RECEIVE A $10 GIFT CARD?
Make sure that whoever made a purchase from shoptits clicked on your unique link before making the purchase. Also make sure that they spent at least $25 in doing so (before tax, shipping, discounts, etc).
WHY HAVEN'T I RECEIVED $10 FOR REFERRING A FRIEND?
In order to receive your $10 gift certificate, you must have someone click on your link and make a purchase of at least $25.
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GENERAL QUESTIONS
WHAT'S THE DIFFERENCE BETWEEN A REGULAR FIT AND PREMIUM FIT TEE?
A premium fit tee is made from a softer and higher quality cotton that has a more fitted look and feel.
I AM HAVING PROBLEMS ORDERING FROM SHOPTITS.COM, WHAT CAN I DO?
You can place an order over the phone, an order through email (we will send you an invoice via paypal), money order. In all scenarios, we recommend that you email us first so we can ensure we have your item in stock, and can set it aside for you. All emails can be addressed to onlineshop@twointheshirt.com.
DOES SHOPTITS.COM HAVE A RETAIL STORE?
We are currently only an online store with an office and warehouse in Renton, Washington. No retail locations, but we are carried in a variety of stores, shops and boutiques around the world.
WHERE IS SHOPTITS.COM LOCATED?
We are located at 21019 66th Ave S., Bldg T Kent, WA 98032, USA.
Customer Service Phone Number: 206.518.5899
Mon-Fri 10am-5pm pacific time 1pm-8pm eastern time. If the system is busy, please leave your
return number and your full name so we can contact you back as soon as possible.
For assistance with your order (including order cancellation and Payment denial questions) please email onlineshop@twointheshirt.com.
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